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The latest news and insights from the HarmonyPSA team

6 key requirements for moving to AYCE billing

No, we’ve not launched a food blog, today we’re talking about an emerging contract trend, device-based or All You can Eat (AYCE) billing.

Let’s go back through the history of MSP charges to see where this has come from.

It all started, and for some has remained, with getting a call when something had stopped working. Originally this meant rushing round with a van load of parts and some disks to fix the problem, write down the time and then bill it. Easy control, simple billing, few needs from a PSA system, break/fix drove the industry forward and is still present in huge numbers.

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Harmony v3.15 Release Notes

Hi all,

v3.15 is a large release with a number of important updates. 

 The most important of these are:

  • Invoice editor improvements - the invoice editor now lets you drag and drop between groups and create new groups on the fly making invoice editing much quicker
  • Deferred revenue treatment change - invoices where the revenue is being deferred are now reported as being posted against deferred not revenue.
  • N-central integration - stay posted for an instructional video regarding how to set up this integration
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The benefit of variable service level agreements

At some time or other, it’s happened to all of us. You have your coat on and are the last person walking out of the door at the end of the day when the phone rings. Obviously you answer it, customers come first after all.

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The business case against using best of breed systems

In this final blog post on best of breed (BoB) system architecture, we look at the business case for replacing all those systems with a single integrated solution.

A BoB architecture is actually so bad, that the business case for replacing it with an integrated solution has many dimensions or categories.

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Why buying a timesheet system is a bad idea

In this fourth blog post covering aspects of best of breed (BoB) system architecture, we look at the advantages (and disadvantages) of buying a timesheet system.

Probably one of the earliest computer systems developed for companies to use internally were timesheet systems. They have certainly been around on mainframe platforms for 50 years and as cloud solutions since the beginning of the internet.

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Harmony v3.14 Release Notes

Hi all,

Harmony v3.14 is now rolling out.

This is another release packed with interesting and useful features. The email attachment size has been increased to 25mb per attachment and Harmony now has integration with Ninja RMM. The much requested recurring ticket functionality has also been added on this version and we have provided quick access to recently viewed items and pages via the Recently Viewed menu.  This includes the ability to pin these items.

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6 disadvantages of using a standalone service desk

In this third blog post covering aspects of best of breed (BoB) system architecture, we look at the advantages (and disadvantages) of using a standalone service desk system.

The choice facing software companies has been really two-fold. Either buy a modern service desk system or use the service desk module of the market leading agile development tool (no prizes for guessing which one we mean).

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Contract management, the best of breed way

In this second blog post covering aspects of best of breed (BoB) system architecture, we look at contract management.

In a typical BoB company solution, one of the key challenges is where to model contracts. The normal choices of CRM; timesheets; service desk etc don’t really work well for contracts. Even the ledger will struggle.

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Modelling customer data with best of breed architecture

How clean is your customer data?

Actually, before you think about that, let me ask a better question;

How do you define what a customer is?

Once again, like so many things in the PSA space, a simple question can only be answered with a complex reply.

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Harmony v3.13 Release Notes

Hi all,

Harmony v3.13 is now ready for release.

The main highlight is the ability to customise the header templates for documents generated by Harmony. On this version it's also possible now to make exports to Sage50 (former PeachTree), drive your pricing on quotes from a markup percentage and maintain your products and price lists via spreadsheet downloads and uploads. This last feature makes it easier to manage large third party price lists you want to maintain within Harmony.

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