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The latest news and insights from the HarmonyPSA team

Case Study - Leeds-based cloud computing company, VirtualDCS, implements HarmonyPSA and sees immediate improvements in business

 

Virtual DCS – fact file

MD – Richard May

11-50 employees

Founded 2008

Specialties: Hosting Services, Business Continuity, Consultancy, Disaster Recovery, Software as a Service, Infrastructure as a Service, Voice as a Service, Private Cloud

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Common PSA implementation pitfalls and how to avoid them

We are often approached by companies who have failed to implement PSA solutions, not once, but sometimes two or even three times in the past.  That made me wonder whether there are common threads that may help prevent others following that path, wasting time and money on an abandoned implementation.  The following are the four most common pitfalls we see in getting a PSA solution working correctly.

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What features do IT service providers look for in a PSA solution?

What features do IT service providers need from a PSA solution? Clearly, different systems have different strengths so it’s important to have a clear understanding of your business needs before starting the process of selecting the right PSA tool for your organisation.  As a part of our internal marketing research we surveyed our customers, asking them what factors brought them to their final buying decision. The list of features below is by no means a comprehensive list of Harmony's features (you can find that here) but is based on what our customers told us made HarmonyPSA stand out from the competition. If you are in the process of researching PSA solutions at the moment you may find this checklist a useful way to start to compare what's on the market.

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Professional Services Automation: At what stage of my business growth should I invest in a PSA system?

In order to grow your IT business you need the right business management systems in place to allow for growth. Without the right systems you may find it hard to stay on top of your financial position, inefficiencies in communication between parts of the business may grow and errors may occur as a result of manual data handling. A good Professional Services Automation solution (PSA), or business management system, will allow you to get organised, manage your tickets, timesheets and resource allocation, enable clear communication across all your staff, reduce errors and, most importantly, give you the information you need to put you in control of every part of your business.

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What lies at the heart of your business?

Whether you’re part of a managed service provider (MSP), an independent software vendor (ISV) or a pure professional services business it’s good to consider what lies at the heart of your business so you can focus on making it better.

When asked, most technology related businesses would probably claim that knowledge lies at their heart.  They are passionate about what they do and rightly proud of the expertise they are able to bring to bear to solve customer problems and deliver results.

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