What is the right integration strategy for a full functionality PSA tool? An interesting question and one we spent many hours debating.
There are actually two classes of integration we consider:
- Integrations to solutions that deliver functionality that does not sit naturally in the PSA space
- Integrations to systems that replicate HarmonyPSA functionality where the customer does not wish to migrate off their existing platform immediately
- A RESTful interface that allows our customers to develop their own bespoke integrations. We even offer a community shared code repository so that customers can post their code for others to benefit from