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The latest news and insights from the HarmonyPSA team

Meet Andre Babo, junior developer

Can you tell us a little bit about your role at Harmony?

Well I started off as an apprentice and have stayed on since. My role consists of low-end bugs and helping create new instances for our new customers.

What were you doing before you joined us?

I was a student.

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Meet Bhavini Prajapati, senior software engineer

Can you tell us a little bit about your role at Harmony?

Mostly new features development work.

What were you doing before you joined us?

I was working as senior software developer at TLC property management company, here in the UK, and before that I worked at Patni Computer Systems Ltd in India.

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Building a Kanban board in HarmonyPSA

This is the second of a series of blog posts trailing our new process-integrated board functionality, targeted at agile development organisations using kanban methodology (as we do).

Sprints are great for initial build projects or overlapping major releases but for steady continuous-improvement based development interspersed with new features, kanban is just easier, more flexible and more reactive.

Standalone smart board software can really help you visualise this stuff and resolve choke points. It can also be of great help in resource allocation, ensuring you’re managing the distribution of work correctly. But it has one major drawback: further bi-directional interfaces to worry about. If the interfaces are not robust, you will need double entry and that’s just the same as saying that your boards will be out of date until the next stand-up meeting - not good.

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Boards are coming

Kanban boards, smart board appplications, even physical white boards full of post-it notes are common tools for organising work across teams.

Kanban (roughly Japanese for “card you can see”) were used as one of the key process improvement tools by the Japanese motor industry in the 60s to improve speed and quality on production lines.

They have since been adopted by agile development practices as the best way of visualising feature stages as part of sprint management. The concept is now so prevalent they have their own application vertical that a number of competing vendors deliver to at the low end of project management software.

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Meet James Sponder, senior consultant

Can you tell us a little bit about your role at Harmony?

My primary role is identifying new businesses for Harmony to partner with and cultivating a working relationship with said businesses (AKA Sales!). I also dabble in support and implementation when time allows.

What were you doing before you joined us?

I spent eight years working for Sage software. I started off on telesales and ended up managing the Accountant Partner program.

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Meet Vinay Delamthabettu, senior developer

Can you tell us a little bit about your role at Harmony?

Mostly development work and fixing stuff that is broken (which is rare!)

What were you doing before you joined us?

I used to work for PwC as a developer working on a risk analysis tool for an investment bank.

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Meet Steve Duckworth, our CEO

Can you tell us a little bit about your role at Harmony?

I’m the business architect for the application.  The core business modelling in Harmony comes from 25 years in technology and over 15 years of professional services in engineering before that. Much of my time in technology has been spend on project management and contract negotiation. The need for flexible terms and conditions that can be modelled easily by the system is one of the cornerstones of the application.

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Running a company while on holiday

I just returned from a short break in Greece and it occurred to me that the experience of using Harmony on my phone on 3G data roaming was worth a blogpost.

I found in the past that the mail interface works well on 3G, while tethering my laptop to my phone is not only a pain, it can be very slow. So, this time, I didn’t bother to take the laptop and decided just to rely on the phone.

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Meet Mark Auer, senior developer

Can you tell us a little bit about your role at Harmony?


Developer and 2nd Line support.

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Applying PDCA thinking to your business

In summary the PDCA cycle is a continuous improvement process which cycles in four clearly defined stages, as illustrated above.

  • Plan; your changes with defined objectives and measurable outputs that can be established as targets together with the process improvements that will deliver them
  • Do; the change and update the processes, making sure you collect the data needed to ensure those outputs and targets are clear. Make sure that these measurements sit within the range or operational assumptions defined by the plan or the check stage will be misleading
  • Check; the results against the plan to help you learn what worked and what could still be improved further
  • Act; reset your baseline to the new improved norm and then off you go again. If the improvement did not work, learn from the exercise and then re-plan
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