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The latest news and insights from the HarmonyPSA team

3.5 Release Notes

Hi All

Version 3.5 is now rolling out to your instances.
The big change in this release is that we now have an add-in for Outlook 2013 and later. More on this later!

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Migrating between PSA tools

For followers of the PSA suppliers to MSP market, there is an interesting ongoing row between one of the large established suppliers and a simplified challenger product, part of a mature RMM business.

As part of that argument, they are swapping blows on the challenges of migration between PSA tools, an interesting topic and one of relevance to anyone tired of using a legacy PSA tool.

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Meet Susan Wells, financial controller

Can you tell us a little bit about your role at Harmony?

I’m in charge of controlling the Finances!  Basically making sure more cash is coming in than flowing out…

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Choosing the right PSA system

We are of course well aware that customers have options, even though we naturally feel Harmony is the best overall. We do talk to customers whose business is optimised in such a way that other systems may suit them better and we endeavour to be honest where we feel that Harmony is not the right platform.

But this blog post is not about us, it's about the process of picking the right solution for your business. Choosing a system that's not right for you is surprisingly common. This is attested by many of our leads, some of which have bought two prior systems and still can’t find one that works for them.

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Meet Moritz Muenzenmaier, sales team leader

Can you tell us a little bit about your role at Harmony?

Alongside Tim, I work for acmeo, Harmony’s German sales partner. I am the team leader of sales at acmeo Systemhaus Software.

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Meet Timothy Jahn, sales consultant

Can you tell us a little bit about your role at Harmony?

I work for acmeo, Harmony’s German sales partner. We are responsible for sales in Germany, Austria and Switzerland, and I do 1st level support and consulting in German.

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Meet Steve Powell, our CTO

Can you tell us a little bit about your role at Harmony?

I am the technical lead for Harmony PSA. I drive the architecture and roadmap, and also get involved in other aspects such as some implementation projects and the sales process.

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Are our competition any good?

Is HarmonyPSA the best PSA solution on the market? Well of course we like to think so, but really PSA means different things to different people and it all depends on what you’re seeking.

Here at Harmony, we compete with some great pieces of software and we know from years of experience how tough this market is to enter and survive in. So, because we respect our competition, we have a clear policy of never talking them down to customers, prospects or in public.

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Applying kanban thinking to Finance

This is the third post in our series of posts trailing our new process-integrated board functionality. This one is targeted at the benefits of applying that thinking to your Finance processes.

Let’s take a step back and look at why kanban helps process management. The visualisation a board presents provides you with an instant overview, but in a structured way, like an interactive dashboard report. Not only can you see bottlenecks, you can resolve them from that screen directly. In effect, this gives you instant process management overview and data access - a very cool thing.

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Meet Charlotte Darley, content marketing manager

Can you tell us a little bit about your role at Harmony?

I work on the content marketing and PR for Harmony. As we're a cloud-based product, most of my work is digital.

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Feature Friday - New Time Billing Features

Hi All

Today I would like to talk about some new features we have recently added regarding billing for time.  To recap, this is where you have sold T&M time or are billing at rates and you are turning your time bookings into invoices.

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