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The latest news and insights from the HarmonyPSA team

MSP 2.0 Trends: Part One

As managed services providers (MSPs) move from break/fix to service contract (whether pre-pay or not), they have a clear decision to make regarding their billing models. Do they stay with incident-based billing or move up to the more recent all-inclusive device-based billing model, sometimes referred to as AYCE (All You Can Eat).

As increasing automation in remote monitoring and management (RMM) tooling drives more advanced MSPs towards the latter, this blog discusses the pros and cons of both models and (naturally enough) the professional services automation (PSA) functionality needed to support them.

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PSA needs for cloud ISVs

Not only did the world in which Managed Service Providers operate change dramatically with the advent of cloud computing, it is impacting Software Vendors (ISVs) as well. These changes drive a similar set of demands into the PSA space supporting those businesses.

The world of writing software for small and medium business, once begun in the 1980s, also stayed quite consistent for nearly 30 years.

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Harmony v3.9 Release Notes

Hi all,

This new release includes several exciting new features. Highlights include:

  • Ability to start timers before tickets are created and have them auto-link to to the ticket once they are committed
  • Ad-hoc timers can now be attached to tickets post creation
  • Long descriptions on quote lines are now possible with full formatting support
  • New site customisation features
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How to future-proof your MSP business

The world in which Managed Service Providers operate is changing, and changing very fast.

This change is driven by some accelerating global trends that have direct consequences for the PSA tools used by these businesses. This post discusses those consequences.

MSPs began in the early days of local computing. Once PCs, business software and local servers became available to businesses, an industry grew up around those businesses to support their computing needs, update software and repair hardware problems.

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'Harmony has had a massive impact' Customer Story: Open IP

The first in a new series of blog posts, we chat to our customers, to find out why they love using HarmonyPSA, and how it's helped their business. First up, Natalie Tite from Open IP:

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Why nobody uses MS Project for project control

What is meant by a 'team plan' both during the planning and control phases of a project?

Most people who use MS Project apply resources directly at the task level. And, as everyone who has tried this knows, when you hit the level resources button, the plan is automatically resource levelled and magically pushes the project end date close to the point when the Earth will have established a permanent colony on Mars!

However, before we get into the detail of why this is not a good approach, let’s talk about the two plans every project needs and why this conscious separation is important.

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