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The latest news and insights from the HarmonyPSA team

Project planning using Work Breakdown Structure

This post deals with a concept called the Work Breakdown Structure (WBS) a way of logically and hierarchically decomposing a project to help plan, manage and control delivery.

The first message is that a WBS is not a random sub-division. Each level of the hierarchy matters, it has a role to perform and this should be maintained both in the plan and also during reporting cycles.

The second message is that a WBS is also applicable to Agile development projects, though I guess many Agile purists may dispute this.

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Feature Friday - Device Based Billing

Hi All

One of the new features in 3.10 is device based billing.  This feature allows you to specify contract prices (for example relating to maintenance) for different types of devices, and have Harmony pick up on the number of active devices when billing.  This means you do not need to amend your contracts within Harmony; you just specify on the original order\agreement with the customer the rates you are going to be charging for the devices which are being supported.  As usual this supports "look up" and "fill up" banded pricing mechanisms.

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Climbing the Capability Maturity Model (CMM) ladder

CMM is a concept that dates back to the US Department of Defence assessing their software contractors and developing a maturity model that enabled the contractor’s process maturity to be compared.

You sometimes see outsourced companies advertising themselves as CMM level 5 (the highest) with direct reference to this model.

There is significant debate about whether CMM Level 5 even makes sense as an operating model, in particular for innovative software development. However as a lens through which to review your processes, it has good applicability and is a stepping stone to ISO accreditation.

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Harmony v3.10 Release Notes

Hi all,

This new release includes several new features:

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MSP 2.0 Trends: Part Three

In the final blog post on MSP 2.0 trends, we discuss how the market is splitting into MSPs that are growing rapidly and ones that are stagnating, highlighting the success factors driving the former.

Research indicates some clear differentiating factors between these two increasingly distinct types of MSPs.

So, what does it take to become successful and take your MSP business to the next level in today’s complex world?

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MSP 2.0 Trends: Part Two

Continuing on from our previous blog post on MSP 2.0 trends, this article talks about specialisations.

So, it used to be that MSPs were technology and business generalists. The local nature of the service provided required them to take on any business they could and deal with them all in much the same way.

Now, we increasingly see the emergence of MSPs that specialise in a particular kind of business and have widened their offering to include business software serving that vertical.

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