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The latest news and insights from the HarmonyPSA team

Harmony v3.13 Release Notes

Hi all,

Harmony v3.13 is now ready for release.

The main highlight is the ability to customise the header templates for documents generated by Harmony. On this version it's also possible now to make exports to Sage50 (former PeachTree), drive your pricing on quotes from a markup percentage and maintain your products and price lists via spreadsheet downloads and uploads. This last feature makes it easier to manage large third party price lists you want to maintain within Harmony.

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4 key requirements for migrating your business to service contracts

As an MSP moving away from break/fix into service contracts, what are the top four considerations for buying a PSA tool to make that move successful?

For 30 years, MSPs have used software that was optimised for break/fix operation. From the ticket workflows and billing methods to the customer reporting, these ticket-centric systems did exactly what was needed.

But now the world is changing as managed services replaces break/fix as an operating model.

So, if you are on this journey (and you should be), what are the key requirements you should look for in your PSA tool and why?

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How many ways do you sell?

That may seem a stupid question, indeed, you may ask, what do you even mean by “way of selling”?

So, if you’ve never given it any thought, perhaps a couple of minutes reading this blog will be time well spent. It could save you $1,000s in wasted PSA fees when you find that you’ve chosen one that doesn’t support one of your ways of selling.

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Just what is resource management?

We have been debating this for ages, what do people really mean when they ask us, “Do you do resource management?”

A lot of software in the PSA space claims to do this, and clearly, if you have a team of 30+ techs, knowing what they are up to is important to running an effective business.

But knowing this, doesn’t tell you what resource management is.

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