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The latest news and insights from the HarmonyPSA team

Harmony v3.14 Release Notes

Hi all,

Harmony v3.14 is now rolling out.

This is another release packed with interesting and useful features. The email attachment size has been increased to 25mb per attachment and Harmony now has integration with Ninja RMM. The much requested recurring ticket functionality has also been added on this version and we have provided quick access to recently viewed items and pages via the Recently Viewed menu.  This includes the ability to pin these items.

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6 disadvantages of using a standalone service desk

In this third blog post covering aspects of best of breed (BoB) system architecture, we look at the advantages (and disadvantages) of using a standalone service desk system.

The choice facing software companies has been really two-fold. Either buy a modern service desk system or use the service desk module of the market leading agile development tool (no prizes for guessing which one we mean).

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Contract management, the best of breed way

In this second blog post covering aspects of best of breed (BoB) system architecture, we look at contract management.

In a typical BoB company solution, one of the key challenges is where to model contracts. The normal choices of CRM; timesheets; service desk etc don’t really work well for contracts. Even the ledger will struggle.

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Modelling customer data with best of breed architecture

How clean is your customer data?

Actually, before you think about that, let me ask a better question;

How do you define what a customer is?

Once again, like so many things in the PSA space, a simple question can only be answered with a complex reply.

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