In the old days you could check everything yourself. Life was busy, but at least you had the confidence from knowing the quality of work was up to your standards, because you either did it yourself, or used staff you knew who could do this stuff in their sleep.
But as your business grows, you find it harder and harder to be on top of every action. You’re hiring the best staff you can find, their CVs look great, their technical tests are fine, but the nagging doubt remains. Will they remember to check everything before they throw the virtual switch or will that site visit end with an irate customer on the phone, threatening to cancel?
Delegation is especially tough when it’s your business - doubly so when you used to do so much of the technical stuff yourself. With a business owner breathing down their necks, people get rushed, they get distracted, they forget things. It's human nature after all but it’s also your business!Read More