You could say that the primary purpose of PSA software is to get the right invoice out on time.
Which makes it surprising when we speak to companies that don’t use their PSA tool for invoicing. “Too inflexible” is the normal response to the question, “Why not?”
How many companies do you think take timesheet data out of a PSA tool, dump it into a spreadsheet, pass it round for review/edit, then manually type their invoices and review them again before release? Based upon 100s of conversations, we reckon this is actually the majority of services business, seriously. This is really an indictment on the industry as a whole….Read More