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The latest news and insights from the HarmonyPSA team

How to integrate Jira with HarmonyPSA

Hi All

This week we will take a look at our new Jira integration feature between HarmonyPSA and Jira.  This lets you:

  • Automatically create a bug ticket in Jira when created in Harmony
  • Update the Harmony ticket with any comments added into the Jira ticket
  • Update the ticket status in Harmony

This is really useful as this saves time from having to manually create the same ticket in Jira that already exists in Harmony. This will also be very beneficial for developers who would rather use Jira ticketing system. There will then be a link attached to the Jira ticket which is directed back to Harmony so that it will be quick and easy to book time against the ticket that you are working on.

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Amazing Integrations #6 : Connecting HarmonyPSA to Slack

Hi Everyone

This latest integration we will be taking you through is a cracker; attaching Harmony to Slack to:

    • Let teams know when new tickets have been created
    • Let the assigned person know when a customer responds updates a ticket by adding a comment/email
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Feature Friday - Outlook Add-In

Hi All

We have now released an outlook add-in for all users of Office 365 or Exchange 2013 or later.

The add-in will appear in, and is available for use both in Outlook.com\OWA and also in the desktop version of Outlook.

Currently, you can only use the add-in to create tickets from emails and add email attachments to the ticket you have created.

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Integrations

 
What is the right integration strategy for a full functionality PSA tool?  An interesting question and one we spent many hours debating.

There are actually two classes of integration we consider:

  1. Integrations to solutions that deliver functionality that does not sit naturally in the PSA space
  2. Integrations to systems that replicate HarmonyPSA functionality where the customer does not wish to migrate off their existing platform immediately
  3. A RESTful interface that allows our customers to develop their own bespoke integrations. We even offer a community shared code repository so that customers can post their code for others to benefit from
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Announcing our first RMM integration

We're excited to announce we've launched our first integration with an RMM solution, Logicnow’s MAXFocus.

The integration is bidirectional, allowing users to sync customers and assets between the two systems and automate the raising and closing of service desk tickets in HarmonyPSA, from MAXFocus events.

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Amazing Integrations #5 : Connecting HarmonyPSA to your Sage One accounting software

Welcome back to our series of blogs highlighting integrations with HarmonyPSA that will help streamline your workflow and boost team productivity.

In Amazing Integrations #5 I'll be taking a look at how you can integrate HarmonyPSA with your Sage One account, taking you step by step through how you can export invoices and import payments.

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Amazing Integrations #4 : Connecting HarmonyPSA to your Xero online accounting software

Welcome back to our series of blogs highlighting integrations with HarmonyPSA that will help streamline your workflow and boost team productivity.

In Amazing Integrations #4 I'll be taking a look at how you can integrate HarmonyPSA with your Xero online account, taking you step by step through how you can export invoices and import payments.

Before you start, you will need to have Xero set up in Harmony as your accounting package, you can check this in Setup>System>Financial Settings.

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Amazing Integrations #3 : Connecting HarmonyPSA to your Quickbooks Online account

Welcome back to our series of blogs highlighting integrations with HarmonyPSA that will help streamline your workflow and boost team productivity.

In Amazing Integrations #3 I'll be taking a look at how you can integrate HarmonyPSA with your Quickbooks Online account, taking you step by step through how you can export invoices and import payments.

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Amazing Integrations #2 : Using Zapier to integrate Harmony with Unbounce and Mailchimp to produce a seamless process to capture, nurture and convert leads

Welcome back to our series of blogs highlighting integrations with HarmonyPSA that will help streamline your workflow and boost team productivity.

In Amazing Integrations #2 I'll be taking a look at how you can use third party integration tool, Zapier, to integrate Harmony with Unbounce and MailChimp to produce a seamless process to capture, nurture and convert leads.

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Amazing Integrations #1 : Trigger SMS Alerts from Harmony using Zapier

Welcome to our new series of blogs highlighting integrations with HarmonyPSA that will help streamline your workflow and boost team productivity.

We all suffer from information overload, with so much going on and so much information available its sometimes hard to keep an eye on what really matters.

So, what if you were able to set up SMS text alerts to come to your phone every time something happens in the business that you need to know about?

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