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The latest news and insights from the HarmonyPSA team

Your customer portal, a marketing opportunity

What does your customer portal say about you?

We’re not sure many people give this question a second thought. They buy a service desk (or PSA) system and it comes with a portal which customers can use to monitor progress on open tickets and generally have a moan.

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Reduce finance administration and unlock your potential for growth

Technology businesses, even quite small ones can be remarkably complex from a billing and contract management perspective.  They need to combine billing events from many different sales models, within a continually changing environment and this is tough, no question.

The result is that they tend to have quite large Finance departments as a percentage of the total company size.  10% may be typical, 15% not unknown, 5% would be considered outstanding.  Now this blog is not anti-Finance, it is about being able to grow your business without that growth driving more non-reimbursable headcount. In other words, over time you can manage down your overhead staffing percentage.  This will dramatically increase your profitability and that has to be good.

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Developing bespoke software? Automate your billing to stay on top of your margins and manage complex projects

As writers of bespoke software ourselves, we understand a core truth, application complexity drives up support costs.

You start with a simple application, it is well designed, tightly written, logical.  You’ve spent a lot of time ensuring that the business process is well represented in the code, supporting this application should be straightforward and so you are happy to fix the support costs.

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