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The business case against using best of breed systems

In this final blog post on best of breed (BoB) system architecture, we look at the business case for replacing all those systems with a single integrated solution.

A BoB architecture is actually so bad, that the business case for replacing it with an integrated solution has many dimensions or categories.

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Why buying a timesheet system is a bad idea

In this fourth blog post covering aspects of best of breed (BoB) system architecture, we look at the advantages (and disadvantages) of buying a timesheet system.

Probably one of the earliest computer systems developed for companies to use internally were timesheet systems. They have certainly been around on mainframe platforms for 50 years and as cloud solutions since the beginning of the internet.

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6 disadvantages of using a standalone service desk

In this third blog post covering aspects of best of breed (BoB) system architecture, we look at the advantages (and disadvantages) of using a standalone service desk system.

The choice facing software companies has been really two-fold. Either buy a modern service desk system or use the service desk module of the market leading agile development tool (no prizes for guessing which one we mean).

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Contract management, the best of breed way

In this second blog post covering aspects of best of breed (BoB) system architecture, we look at contract management.

In a typical BoB company solution, one of the key challenges is where to model contracts. The normal choices of CRM; timesheets; service desk etc don’t really work well for contracts. Even the ledger will struggle.

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Modelling customer data with best of breed architecture

How clean is your customer data?

Actually, before you think about that, let me ask a better question;

How do you define what a customer is?

Once again, like so many things in the PSA space, a simple question can only be answered with a complex reply.

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Which application strategy should you adopt when choosing internal control solutions?

A problem that will be pondered by almost every tech company at some point is which application strategy to adopt.  A best of breed solution strategy, where each control area uses the best software available for that specific problem, or an integrated suite or business lifecycle software, where a single less specialised application is chosen to control the entire business. Clearly, there are arguments in favour of each.

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