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Part Two: Why do PSA implementations fail?

Reason 2: Engagement

The second major cause of PSA implementations failing is insufficient engagement.

A PSA system changes people’s lives, hopefully for the better. Irrespective, it will certainly change your employees’ working practices and to succeed, they all need to be engaged, to varying degrees.

This is a serious commitment, one to be entered into with a clear vision of the end-point in mind.

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