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Harmony v4.14: Dynamic checklists

  • 2 minute read

In the old days you could check everything yourself. Life was busy, but at least you had the confidence from knowing the quality of work was up to your standards, because you either did it yourself, or used staff you knew who could do this stuff in their sleep.

But as your business grows, you find it harder and harder to be on top of every action. You’re hiring the best staff you can find, their CVs look great, their technical tests are fine, but the nagging doubt remains. Will they remember to check everything before they throw the virtual switch or will that site visit end with an irate customer on the phone, threatening to cancel?

Delegation is especially tough when it’s your business - doubly so when you used to do so much of the technical stuff yourself. With a business owner breathing down their necks, people get rushed, they get distracted, they forget things. It's human nature after all but it’s also your business!

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What features do IT Service Providers look for in a PSA solution?

  • 3 minute read

What features do IT service providers need from a PSA solution? Clearly, different systems have different strengths so it’s important to have a clear understanding of your business needs before starting the process of selecting the right PSA tool for your organisation.  As a part of our internal marketing research we surveyed our customers, asking them what factors brought them to their final buying decision. The list of features below is by no means a comprehensive list of Harmony's features (you can find that here) but is based on what our customers told us made HarmonyPSA stand out from the competition. If you are in the process of researching PSA solutions at the moment you may find this checklist a useful way to start to compare what's on the market.

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Harmony v3.15 Release Notes

  • 2 minute read

Hi all,

v3.15 is a large release with a number of important updates. 

 The most important of these are:

  • Invoice editor improvements - the invoice editor now lets you drag and drop between groups and create new groups on the fly making invoice editing much quicker
  • Deferred revenue treatment change - invoices where the revenue is being deferred are now reported as being posted against deferred not revenue.
  • N-central integration - stay posted for an instructional video regarding how to set up this integration
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Harmony v3.14 Release Notes

  • 2 minute read

Hi all,

Harmony v3.14 is now rolling out.

This is another release packed with interesting and useful features. The email attachment size has been increased to 25mb per attachment and Harmony now has integration with Ninja RMM. The much requested recurring ticket functionality has also been added on this version and we have provided quick access to recently viewed items and pages via the Recently Viewed menu.  This includes the ability to pin these items.

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Harmony v3.13 Release Notes

  • 2 minute read

Hi all,

Harmony v3.13 is now ready for release.

The main highlight is the ability to customise the header templates for documents generated by Harmony. On this version it's also possible now to make exports to Sage50 (former PeachTree), drive your pricing on quotes from a markup percentage and maintain your products and price lists via spreadsheet downloads and uploads. This last feature makes it easier to manage large third party price lists you want to maintain within Harmony.

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Harmony v3.12 Release Notes

  • 6 minute read

Hi all,

Harmony v3.12 is now available!

This new release includes (several!) new Features you may find interesting. Among them we have:

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Feature Friday - Device Based Billing

  • 2 minute read

Hi All

One of the new features in 3.10 is device based billing.  This feature allows you to specify contract prices (for example relating to maintenance) for different types of devices, and have Harmony pick up on the number of active devices when billing.  This means you do not need to amend your contracts within Harmony; you just specify on the original order\agreement with the customer the rates you are going to be charging for the devices which are being supported.  As usual this supports "look up" and "fill up" banded pricing mechanisms.

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Harmony v3.10 Release Notes

  • 1 minute read

Hi all,

This new release includes several new features:

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Harmony v3.9 Release Notes

  • 2 minute read

Hi all,

This new release includes several exciting new features. Highlights include:

  • Ability to start timers before tickets are created and have them auto-link to to the ticket once they are committed
  • Ad-hoc timers can now be attached to tickets post creation
  • Long descriptions on quote lines are now possible with full formatting support
  • New site customisation features
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Amazing Integrations #6 : Connecting HarmonyPSA to Slack

  • 2 minute read

Hi Everyone

This latest integration we will be taking you through is a cracker; attaching Harmony to Slack to:

    • Let teams know when new tickets have been created
    • Let the assigned person know when a customer responds updates a ticket by adding a comment/email
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