The latest news and insights from the HarmonyPSA team

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Harmony v4.14: Dynamic checklists

In the old days you could check everything yourself. Life was busy, but at least you had the confidence from knowing the quality of work was up to your standards, because you either did it yourself, or used staff you knew who could do this stuff in their sleep.

But as your business grows, you find it harder and harder to be on top of every action. You’re hiring the best staff you can find, their CVs look great, their technical tests are fine, but the nagging doubt remains. Will they remember to check everything before they throw the virtual switch or will that site visit end with an irate customer on the phone, threatening to cancel?

Delegation is especially tough when it’s your business - doubly so when you used to do so much of the technical stuff yourself. With a business owner breathing down their necks, people get rushed, they get distracted, they forget things. It's human nature after all but it’s also your business!

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Harmony v4.13 Release Notes

Hi All

This is the first time we've created release notes on version 4 of Harmony.  From now on release notes will include changes also deployed to version 3 instances for customers not yet upgraded.

For a full change list on all our releases please regularly check out

Just to refresh people's memories; the main differences between version 3 and 4 are:

  • Improved multi-timezone support
  • A split between Service Tickets (helpdesk) and Work Items (planned project work)
  • Task dependencies between work items 
  • Progress reporting process on work items
  • Project and global gantt
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Harmony v3.15 Release Notes

Hi all,

v3.15 is a large release with a number of important updates. 

 The most important of these are:

  • Invoice editor improvements - the invoice editor now lets you drag and drop between groups and create new groups on the fly making invoice editing much quicker
  • Deferred revenue treatment change - invoices where the revenue is being deferred are now reported as being posted against deferred not revenue.
  • N-central integration - stay posted for an instructional video regarding how to set up this integration
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Harmony v3.14 Release Notes

Hi all,

Harmony v3.14 is now rolling out.

This is another release packed with interesting and useful features. The email attachment size has been increased to 25mb per attachment and Harmony now has integration with Ninja RMM. The much requested recurring ticket functionality has also been added on this version and we have provided quick access to recently viewed items and pages via the Recently Viewed menu.  This includes the ability to pin these items.

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Harmony v3.13 Release Notes

Hi all,

Harmony v3.13 is now ready for release.

The main highlight is the ability to customise the header templates for documents generated by Harmony. On this version it's also possible now to make exports to Sage50 (former PeachTree), drive your pricing on quotes from a markup percentage and maintain your products and price lists via spreadsheet downloads and uploads. This last feature makes it easier to manage large third party price lists you want to maintain within Harmony.

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Harmony v3.12 Release Notes

Hi all,

Harmony v3.12 is now available!

This new release includes (several!) new Features you may find interesting. Among them we have:

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Harmony v3.10 Release Notes

Hi all,

This new release includes several new features:

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Harmony v3.9 Release Notes

Hi all,

This new release includes several exciting new features. Highlights include:

  • Ability to start timers before tickets are created and have them auto-link to to the ticket once they are committed
  • Ad-hoc timers can now be attached to tickets post creation
  • Long descriptions on quote lines are now possible with full formatting support
  • New site customisation features
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v3.8 Release Notes

Hi all,

New user security settings are now available in Harmony. On this page it's possible to set different requirements for passwords and login/session duration.

Additionally, we have also made some changes to address memory usage which should improve Harmony's response time.

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v3.7 Release Notes

Hi all,

We've included several new features on this release and made a video that goes through the main changes. These highlights include:

  • Process Boards
  • Report Subscriptions
  • Configurable Time Backing Sheets
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