As an MSP moving away from break/fix into service contracts, what are the top four considerations for buying a PSA tool to make that move successful?
For 30 years, MSPs have used software that was optimised for break/fix operation. From the ticket workflows and billing methods to the customer reporting, these ticket-centric systems did exactly what was needed.
But now the world is changing as managed services replaces break/fix as an operating model.
So, if you are on this journey (and you should be), what are the key requirements you should look for in your PSA tool and why?Read More