What features do IT service providers need from a PSA solution? Clearly, different systems have different strengths so it’s important to have a clear understanding of your business needs before starting the process of selecting the right PSA tool for your organisation. As a part of our internal marketing research we surveyed our customers, asking them what factors brought them to their final buying decision. The list of features below is by no means a comprehensive list of Harmony's features (you can find that here) but is based on what our customers told us made HarmonyPSA stand out from the competition. If you are in the process of researching PSA solutions at the moment you may find this checklist a useful way to start to compare what's on the market.Read More
One of the commonest questions we get asked is “What accounting integration do you support?” or “Does it integrate with XYZ?”
The answer is, regrettably, not a simple one. However, with that lack of simplicity comes the flexibility for our customers to adopt one of a range of different accounting integration solutions to suit their needs. Also, we have made each option as simple to adopt as possible, allowing customers to increase their level of integration over time alongside their increasing confidence and at each stage derive additional benefits.
“What’s the business case for implementing an enterprise PSA tool?” That’s a question that comes up frequently in our customer interactions. Sometimes it’s phased as: “Why should I spend money on your software?” Another flavour is “How much money will I save if I use your software?”
Well, obviously each situation is different but to help demonstrate benefits of PSA I'll use a worked example that places monetary values on the typical things you can do to both improve revenues and/or save money.Read More
Are you developing a partner-based channel distribution model? If so, there are some operational aspects that you should be considering.
Most product companies start their life with direct sales and there are many PSA systems on the market that support this sales model. However, once the ISV moves into a channel sales operation, there are a number of system considerations that must be tackled to make this work effectively.
The majority of PSA tools on the market are aimed at one of two business types, MSPs or pure consulting businesses.
The former focus on combining service desk with billing and some hardware order management, the latter on project and resource management. Both business models have very different needs that are generally met by different software providers who all use the designator “PSA”.
But what about System Integrators? They need a combination of both models plus some interesting features that are unique to their more complex business model, where do they go for enterprise software?
Woo hoo! HarmonyPSA now has an integral knowledge base!
No longer just the preserve of larger companies, more and more small and medium-sized companies are seeing the benefits of implementing a knowledge base where people can be connected with the information they need, when and where they need it.
This is particularly true for the IT service companies and why we decided to build a knowledge base into Harmony.
So, let's see why this might matter to you.
Technology businesses, even quite small ones can be remarkably complex from a billing and contract management perspective. They need to combine billing events from many different sales models, within a continually changing environment and this is tough, no question.
The result is that they tend to have quite large Finance departments as a percentage of the total company size. 10% may be typical, 15% not unknown, 5% would be considered outstanding. Now this blog is not anti-Finance, it is about being able to grow your business without that growth driving more non-reimbursable headcount. In other words, over time you can manage down your overhead staffing percentage. This will dramatically increase your profitability and that has to be good.Read More
Since we started talking to MSP’s, the topic of prepaid time and materials comes up as a recurring theme. Everyone has their own unique flavour of prepaid contract, many even consider this their USP.
What does WORM mean when it’s related to data (as opposed to it’s old use relating to drives). Well it means the same thing, Write Once Read Many, but now the applicability relates to centralised and shared organisational data.
How many customer lists do you have? Typically, we see them contained in your CRM system, your accounting system, your service desk system, your timesheet system and the list can go on...Read More
The Holy Grail of business process re-engineering is STP (Straight-Through-Processing) underpinned by the principle of building in quality rather than relying on inspection to deliver low processing error rates. Put another way, using an emerging phrase of relevance to growing businesses of any size, this approach is sometimes summarised as “high-volume, light-touch processing married to low-volume, high-touch exception management”.Read More