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The latest news and insights from the HarmonyPSA team

The business case against using best of breed systems

In this final blog post on best of breed (BoB) system architecture, we look at the business case for replacing all those systems with a single integrated solution.

A BoB architecture is actually so bad, that the business case for replacing it with an integrated solution has many dimensions or categories.

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Contract management, the best of breed way

In this second blog post covering aspects of best of breed (BoB) system architecture, we look at contract management.

In a typical BoB company solution, one of the key challenges is where to model contracts. The normal choices of CRM; timesheets; service desk etc don’t really work well for contracts. Even the ledger will struggle.

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Modelling customer data with best of breed architecture

How clean is your customer data?

Actually, before you think about that, let me ask a better question;

How do you define what a customer is?

Once again, like so many things in the PSA space, a simple question can only be answered with a complex reply.

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Just what is resource management?

We have been debating this for ages, what do people really mean when they ask us, “Do you do resource management?”

A lot of software in the PSA space claims to do this, and clearly, if you have a team of 30+ techs, knowing what they are up to is important to running an effective business.

But knowing this, doesn’t tell you what resource management is.

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Part Five: Why do PSA implementations fail?

Avoiding Implementation Failure: Summary

So in this last blog in the series, I’ll summarise the core reasons for implementation failure and how to avoid it.

The previous posts in this series covered the four main corners of failure:

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Part Four: Why do PSA implementations fail?

Reason 4: Ambition

The fourth major cause of PSA implementations failing is actually being too ambitious.

The sales process will have set you up to fail if you’re not careful. And, worse, you may have pitched this story internally, setting your ambition in stone with your boss.

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Part Three: Why do PSA implementations fail?

Reason 3: Data

The third major cause of PSA implementations failing is poor data.

Why data? That should be the simple bit.

Well there are two aspects of data to consider in your PSA plan:

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Part Two: Why do PSA implementations fail?

Reason 2: Engagement

The second major cause of PSA implementations failing is insufficient engagement.

A PSA system changes people’s lives, hopefully for the better. Irrespective, it will certainly change your employees’ working practices and to succeed, they all need to be engaged, to varying degrees.

This is a serious commitment, one to be entered into with a clear vision of the end-point in mind.

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Part One: Why do PSA implementations fail?

Reason One: Software still catching up with changing business needs

This is the first in a series of blog posts about implementation failures and how to avoid them.

ERP implementation failures became endemic (almost apocryphal) during the 90s and onwards as expansion in the adoption of business software reduced prices. The driver for this was the change from bespoke instances (all with significant localisation code changes), to a more configuration-based commoditised offering.

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Why selling Cloud software makes a PSA tool essential for ISVs

Things were better in the old days”, or so the saying goes.

Well, whether better or worse, they were certainly different when it came to building a business software company.

In truth, it has always been hard to get started. The lack of choice of software products in the marketplace could very often deliver a friendly large customer who would fund a build to ensure they had just what they needed. That could then be turned into a product and licensed, and that’s where the major differences in the old and new software models began.

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