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The latest news and insights from the HarmonyPSA team

6 disadvantages of using a standalone service desk

In this third blog post covering aspects of best of breed (BoB) system architecture, we look at the advantages (and disadvantages) of using a standalone service desk system.

The choice facing software companies has been really two-fold. Either buy a modern service desk system or use the service desk module of the market leading agile development tool (no prizes for guessing which one we mean).

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Re-working the WORM - centralised and shared organisational data

What does WORM mean when it’s related to data (as opposed to it’s old use relating to drives). Well it means the same thing, Write Once Read Many, but now the applicability relates to centralised and shared organisational data.
How many customer lists do you have? Typically, we see them contained in your CRM system, your accounting system, your service desk system, your timesheet system and the list can go on...

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