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Resource management vs task assignment

If you’re running a services business (or just a services team), it is very common to want to know the answer to two (possibly three) discrete questions:

  1. What’s everyone doing?
  2. When do I run out of work? and
  3. If I get that new project or contract, who’s going to do it?

In order to address these questions, there seems to be a conflation of functionality in the PPM/PSA software market. Indeed, when you look at some systems, you cannot recognise them as separate questions at all. They are often addressed by simply placing employees on work for the planned duration and seeing how over or under-utilised they are.

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Just what is resource management?

We have been debating this for ages, what do people really mean when they ask us, “Do you do resource management?”

A lot of software in the PSA space claims to do this, and clearly, if you have a team of 30+ techs, knowing what they are up to is important to running an effective business.

But knowing this, doesn’t tell you what resource management is.

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